Privacy Policy

When you contact us for plumbing service, we collect the information you give us directly. That includes your name, phone number, email address, service address, and details about the plumbing problem you want us to fix.

When you visit our website, we collect some information automatically. This includes your IP address, browser type, device type, pages you view, and the time and date of your visit. We use this information to keep our site running smoothly and to understand how people find us.

We use your contact information to schedule appointments, send service updates, provide estimates, and follow up on completed work. If you call us at (410) 886-8838, we use your number to reach you about your service request.

We also use information to improve our plumbing services, respond to your questions, and send occasional offers or reminders if you have opted in. We do not sell your personal information to anyone.

Our website uses cookies and similar technologies to remember your preferences and understand how you use our site. Cookies are small files stored on your device that help us improve your browsing experience.

You can set your browser to refuse cookies or alert you when cookies are being sent. If you turn off cookies, some parts of our website may not work as well, but you can still call us to request service.

We use third-party analytics tools, such as Google Analytics, to see how visitors use our website. These tools collect anonymous data about page views, traffic sources, and general location. This helps us make our site more useful for Maryland homeowners.

We may also use third-party services for scheduling, customer reviews, or advertising. These providers have their own privacy policies, and we encourage you to review them if you interact with those tools.

We share your information only when it is necessary to run our business or comply with the law. For example, we may share your address and service details with a licensed plumber or supplier so we can complete your job.

We may also share information with trusted service providers who help us with billing, scheduling, or website analytics. These providers are required to protect your information and use it only for the services they perform for us.

We will disclose your information if required by law, such as in response to a court order, subpoena, or legal process. We may also share information to protect the rights, property, or safety of Maryland Plumbing Pros, our customers, or others.

We keep your personal information for as long as we need it to provide plumbing services, maintain your service history, and meet legal and accounting requirements. When we no longer need your information, we securely delete or destroy it.

If you have an account or a service agreement with us, we may keep your information for the length of that relationship and for a reasonable period afterward. This helps us handle any follow-up questions or warranty claims.

We take reasonable steps to protect your personal information from unauthorized access, use, or disclosure. These steps include physical, electronic, and procedural safeguards that match the type of information we hold.

No method of transmission over the internet or method of electronic storage is completely secure. While we work hard to protect your information, we cannot guarantee absolute security. If you have concerns about sharing information online, please call us at (410) 886-8838.

You have the right to ask us what personal information we have about you and to request a copy of it. You can also ask us to correct or delete your information, or to stop using it for marketing.

To make a request, contact us using the information at the bottom of this page. We will respond within a reasonable time and will let you know if we need more information to process your request. We may need to keep certain information for legal or business reasons, and we will tell you if that applies.

Our website and services are meant for adults. We do not knowingly collect personal information from children under 13. If you believe a child has given us personal information, please contact us so we can remove it.

If we learn that we have collected information from a child under 13 without parental consent, we will delete it as quickly as possible.

We may update this Privacy Policy from time to time to reflect changes in our practices or the law. When we make changes, we will post the new policy on this page and update the effective date at the top.

We encourage you to review this page periodically so you stay informed about how we protect your information. Your continued use of our website or services after we post changes means you accept the updated policy.